Gaming is not just about winning — it is an experience, a form of entertainment. 9199 wants you to enjoy that experience safely and responsibly. This page has all the responsible gaming tools and advice you need.
9199 puts powerful tools in your hands — so gaming always stays fun.
Set a daily, weekly, or monthly deposit limit. Limits take effect immediately once set — reducing a limit is instant, while increasing one requires a 7-day waiting period.
Exclude yourself from the platform for anywhere between 30 days and 5 years. During this period your account will be locked and you will not receive any marketing messages.
Take a cooling-off period of anywhere from 24 hours to 6 weeks. Clear your head and make decisions with a calm mind.
Decide in advance how long you will play in one session. When the time is up, the system will notify you — pause and think before continuing.
A pop-up will remind you every 30, 60, or 90 minutes of how long you have been playing and your win/loss summary.
If you're struggling at any point, our Bangla-speaking support team is here for you — no judgment, just help.
When online gaming goes beyond entertainment, it can have a negative impact on your life. It is important to stay alert before problems arise with family, work, or finances. 9199 treats responsible gaming not just as a policy matter — it is a social responsibility we take seriously.
Research shows that players who stick to a set budget and time limit enjoy the experience far more. They worry less about losses and keep a clearer head. That is exactly why 9199's responsible gaming tools were built.
Many people don't realise when normal entertainment turns into a problem. Watch out for these warning signs:
If you notice any of the above signs in yourself, take a break now and contact the 9199 support team. Asking for help is not a weakness.
9199 strictly prohibits anyone under 18 from using the platform. We urge parents to keep devices password-protected and to use parental control software on browsers. If you suspect a minor has an account, contact our support team immediately.
9199 proactively detects and closes suspected underage accounts. KYC verification is our first line of defence.
Set your budget in advance. Set a monthly gaming budget in advance — and stick to it.
Accept losses as part of the game. Losing is a normal part of gaming. Chasing losses by playing more almost always makes things worse.
Respect your time limits. Do not play for hours on end. Take a 15-minute break every hour.
Don't play when you're feeling down. Decisions made out of frustration or anger are rarely good ones.
Do not play under the influence of alcohol. Impaired judgement makes it harder to make sound decisions.
Let your family know. There is nothing to hide about gaming — letting your family know makes it easier to maintain healthy limits.
Keep other hobbies. Do not let gaming be your only hobby. Read, play sport, or spend time with friends.
Know when to stop after a win. After a big win, it is easy to lose it all chasing an even bigger one.
Do not play on borrowed money. Only play with money you can afford to lose — never with borrowed funds.
Seek help when you need it. There's no shame in asking for help. The 9199 support team is always here for you.
If you answer "Yes" to any of the questions below, it may be time to take a step back.
Have you ever used money set aside for essential expenses on gaming?
Do you find yourself playing more to try to recover lost money?
Have you ever lied to family or friends about your gaming?
Do you feel restless or irritable when you cannot play?
Has gaming affected your sleep, work, or family relationships?
Have you ever gambled with borrowed money or funds that belong to someone else?
If you answered "Yes" to 2 or more questions, contact 9199 Support now or activate Self-Exclusion.
Once logged into your 9199 account, you can enable any of these tools at any time from Settings.
Account Settings → Responsible Gaming → Deposit Limit. Choose your amount and time period.
Account Settings → Responsible Gaming → Take a Break. Takes effect immediately once you select a duration.
Account Settings → Notifications → Reality Check. Choose how often you want reminders.
Click the live chat icon at the bottom of any page or in the app. Support is available in Bangla.
Playing at 9199 means safe, responsible entertainment. Open your account today and set your own limits.